A Google user
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In my previous review, I gave true wallet 1 star because it did not allow foreigners living here to sign up, which is just racist. They actually listened and solved that issue. However, many parts of the app is still in Thai. The fingerprint scanning page is completely in Thai and does not work. And I cant seem to figure out a way to redeem my true points into cash for wallet, because everything is in Thai! Also, the car insurance function does not work. You think foreigners dont have cars?
56 people found this review helpful
True Money Co. Ltd.
November 13, 2019
Hi Mustavi, we're working on translating the rest of the app into English; thanks for your patience. Sorry we don't yet have TruePoints in English -- to redeem, open the TruePoints screen, click the right-hand tab, tap on the amount you want, tap the orange button, and run the USSD code by calling it. Regards, Christian [TrueMoney product]
Shane J .Anderson
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Deeply frustrating and infuriating for foreigners. You're in 7/11, just added credit, are at the counter paying for your goods & this app, without prior warning, tells you your documents (visa, work permit etc), are out of date. The app is now disabled until new documents are uploaded. Of course, you didn't bring any cash into 7/11 and have to leave the store empty-handed. Be warned!!! Oh yes, get rid of the annoying Lisa pop-up please!
Val's sleepy
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I used to link my bank account with True wallet but the system transfer the money to the wallet despite having enough money in the wallet. Have to unlink the bank to prevent this incident to happen. The app is quite slow and clunky.
5 people found this review helpful
True Money Co. Ltd.
April 7, 2024
ทางเราต้องขออภัยในความไม่สะดวกด้วยนะครับ รบกวนลูกค้า ติดต่อกลับมาที่ศูนย์บริการลูกค้าทรูมันนี่ โทร. 1240 หรือแจ้งปัญหาได้ทาง Live Chat เจ้าหน้าที่ของเราพร้อมตรวจสอบและให้การช่วยเหลือครับ ขอบคุณครับ ทีมงาน TrueMoney Care